Transportation dispatch manager job description

#Transportation dispatch manager job description drivers

Ability to adapt to changing customer needs and driver availability.Professional image and communication skills.

Strong communication skills and the ability to develop positive relationships with the driver fleet.Desire to work independently and proactively to support the overall team Dispatch Operations goals.Strong computer skills including Microsoft Office proficiency and the ability to become expert in the companyвЂ™s dispatch platform.Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.Experience in fast-paced dispatch, customer service or phone centers.Enter detailed information for arrival and departure times, bill of lading and freight counts and proof of delivery information in orders in real-time as they are completed.

Work closely with the Customer Service Representative for your shift and division to ensure proactive communication with customers in regard to any and all delays or issues.

Log notes inside order tickets to create a detailed narrative of any discussion with the driver or customer.

#Transportation dispatch manager job description drivers

Track drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery.

Complete driver pre-check calls two hours prior to stated report time to confirm understanding and availability.

Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed.

Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets.

Understand the various details and expectations of each unique customerвЂ™s SOP.